Privacy Policy

Last updated: January 2025

1. Introduction

Plenty Sync Financial Services Pty Ltd (ABN 86 701 767 142) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs) contained within it.

By using our website at https://plentysync.site or engaging our financial services and wealth planning services, you agree to the practices described in this policy.

2. The Australian Privacy Principles

The Australian Privacy Principles govern the way organisations collect, hold, use and disclose personal information. We take reasonable steps to ensure our handling of your personal information complies with all APP obligations, including those relating to openness, anonymity, data quality, data security, access and correction.

3. What Personal Information We Collect

Depending on the nature of your dealings with us, we may collect:

• Your name, date of birth and contact details (email address, residential address);
• Information about your financial circumstances, including income, assets, liabilities, superannuation and insurance arrangements;
• Information about your financial goals, risk tolerance and investment preferences;
• Government-related identifiers where you provide them (for example, your tax file number) for the sole purpose of providing financial services;
• Website usage information collected through cookies and analytics tools.

We do not collect sensitive information (such as health information) unless it is reasonably necessary for the provision of our services and you have consented to its collection, or the collection is otherwise permitted or required by law.

4. How We Collect Personal Information

We generally collect personal information directly from you, including when you:

• Submit an enquiry through our website or by email;
• Complete our client information forms, fact finds or risk profiles;
• Attend a consultation with one of our advisers, whether in person, by telephone or online;
• Engage us to prepare a statement of advice, financial plan or review.

Where reasonably practicable, we will allow you to deal with us anonymously or using a pseudonym. However, this may not be possible where we are required by law, or where it is impracticable, to deal with individuals who have not identified themselves.

5. Why We Collect and Use Personal Information

We collect, hold, use and disclose personal information for purposes including:

• Providing financial services, wealth planning, superannuation and retirement planning advice;
• Preparing statements of advice and other disclosure documents;
• Administering your client relationship, including reviews and updates to your financial plan;
• Meeting our legal, regulatory and compliance obligations;
• Responding to your enquiries and providing customer support;
• Improving our website, products and services.

6. Disclosure of Personal Information

We may disclose your personal information to:

• Product issuers, platforms and fund managers when implementing strategies on your behalf;
• Professional advisers who act for us, such as accountants, lawyers and paraplanners, bound by confidentiality obligations;
• Regulatory bodies such as ASIC or the ATO where required or authorised by law;
• Service providers who assist us with hosting, analytics, document storage or administration, under contractual confidentiality and data security terms.

We do not sell your personal information to third parties. Where service providers are located overseas, we take reasonable steps to ensure they comply with the APPs, or are bound by substantially similar obligations.

7. Direct Marketing

We may use your personal information to send you information about our services, market updates or invitations to seminars that we believe may be relevant to you. Every direct marketing communication will include a simple means for you to opt out of further communications. You may also withdraw consent at any time by emailing ceo@plentysync.site.

8. Data Quality and Security

We take reasonable steps to ensure the personal information we collect is accurate, complete and up to date, and to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include secure storage systems, access controls limited to authorised personnel, and secure destruction or de-identification of personal information when it is no longer required, subject to our record-keeping obligations under the Corporations Act 2001 (Cth) and other applicable laws.

9. Access to and Correction of Your Personal Information

You have a right to request access to the personal information we hold about you and to request corrections where that information is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email ceo@plentysync.site. We will respond within a reasonable period and, where access is provided, may charge a reasonable fee for costs incurred in supplying the information. If we decline a request for access or correction, we will provide written reasons and information about how you may complain.

10. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve functionality and understand how visitors use the site. You can configure your browser to refuse cookies, although some features of the website may not function correctly as a result. Analytics data collected through the site is used in aggregate form and is not intended to identify individual users.

11. Complaints and Disputes

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us with details of your concern. We will acknowledge your complaint promptly, investigate it fairly and provide a written response within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Overseas Disclosure

We may use cloud-based service providers whose servers are located outside Australia. Where personal information is disclosed to an overseas recipient, we will take reasonable steps to ensure the recipient does not breach the APPs in relation to that information, in accordance with APP 8.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our practices or our services. The current version will always be published on this page. We encourage you to review this policy periodically.

14. Contacting Us About Privacy

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Plenty Sync Financial Services Pty Ltd
ABN 86 701 767 142
Perth, WA, Australia
Email: ceo@plentysync.site